Frequently Asked Questions (FAQs)

Do you offer free shipping?

Yes, we offer free shipping across the United Kingdom. No hidden fees, what you see is what you pay.
How long will my order take to arrive?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 7–14 business days. You'll receive a tracking number via email as soon as your order is on its way.
Can I track my order?

Absolutely. Once your order ships, we'll send you an email with a tracking number. You can monitor your shipment's progress through our Order Tracking Page.
What if my package doesn't arrive?

If your order hasn't arrived within the expected timeframe, please reach out to us at info@noieria.com or call us at +31611859333. We'll investigate and ensure you receive your order or a suitable resolution.

Can I cancel my order?

Yes, you can cancel your order within 2 hours of placing it. After this window, the order enters processing and cannot be canceled. If you've missed this window, you can initiate a return once you receive your order.
How do I cancel my order?

To cancel, contact us promptly at info@noieria.com or call +31611859333. Please provide your order number and contact details to expedite the process.
Can I change my shipping address after placing an order?

If your order hasn't been processed yet, we may be able to update the shipping address. Contact us immediately with your order number and new address details.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and include all packaging. For more details, please refer to our Return & Refund Policy.
Are there any items that can't be returned?

Yes, items that have been opened, used, or are not in their original condition and packaging cannot be returned.
Who covers the return shipping costs?
- Change of Mind: You are responsible for return shipping costs.
- Defective/Damaged Items: We cover the return shipping costs. Please contact us with photos of the item before initiating the return.
Do you offer exchanges?

We do not offer direct exchanges. If you'd like a different item, please place a new order and initiate a return for the original item.
How long does it take to process a refund?

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 20 days, depending on your banking service.

What payment methods do you accept?

We accept payments through Paypal and Shopify Payments which includes options such as Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?

Yes, all transactions are processed securely through Paypal and Shopify Payments. We do not store or have access to your full payment details.

Will you restock sold-out items?

We strive to restock popular items. If a product you're interested in is sold out, please check back later or contact us for more information.

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