Billing & Payments Policy

Giving our customers a simple and safe shopping experience is our aim at Noieria. This Billing Policy outlines the payment methods, billing process, and related details for your transactions on our website. By making a purchase on our Site, you agree to the terms set forth in this policy.

Accepted Payment Methods

Noieria accepts payments through Shopify Payments, and PayPal, offering a variety of secure and convenient options to complete your purchase. The following methods are available for use when purchasing on our site:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit cards.

  • Apple Pay: Fast, secure payments using your Apple account.

  • Google Pay: Use your Google account to complete the payment process quickly.

  • Shop Pay: Shopify's own payment method for fast checkouts, which may also include installment options (if available).

  • PayPal: Pay quickly using your PayPal balance or linked accounts for a seamless checkout experience.

Please note that other payment methods may be added or removed at our discretion, based on updates to Shopify Payments or changes in policy.

Payment Process

Once you have selected your products and completed your checkout, you will be redirected to a secure payment page hosted by Shopify Payments or PayPal. On this page, you can review your order and enter your payment details. All payments are processed in GBP (£), the default currency on our site.

Your order will be confirmed only after your payment has been successfully processed. Once payment is approved, you will receive an order confirmation email with the details of your purchase.

Payment Authorization

When you place an order on Noieria, your payment is authorised immediately at checkout. However, your payment is not captured until your order has been processed and is ready for dispatch. This helps ensure that you are only charged for products that we are able to fulfill.

In rare cases, we may need to verify additional payment information if there is an issue with your payment or billing details. If your payment cannot be processed, you will be notified, and your order will not be confirmed until the payment issue is resolved.

Billing Information

To process your order successfully, you must provide accurate billing information, including your full name, billing address, phone number, and email address. Any discrepancies or errors in this information may result in delays or cancellations of your order.

It is your responsibility to ensure that your billing details are correct and up to date. If there is a change to your billing information after placing an order, please contact us immediately at info@noieria.com to avoid potential issues with payment processing.

Currency and Taxes

All prices listed on the Site are in GBP (£), and the total charge will include VAT (if applicable) for orders within the United Kingdom. Noieria is required to collect and remit the appropriate taxes based on the shipping address provided. For international orders, please be aware that customs duties and taxes may apply upon arrival, and these are the responsibility of the customer.

Security of Transactions

Noieria uses Shopify Payments, which is PCI DSS (Payment Card Industry Data Security Standard) compliant to ensure that your credit card and personal information are processed securely. Shopify Payments encrypts sensitive data during the transaction process, making every purchase safe.

Additionally, transactions processed via PayPal are secured through PayPal’s encrypted payment gateway, offering customers added buyer protection and peace of mind.

Failed Payments

If your payment fails during the checkout process, we will notify you via email with instructions on how to resolve the issue. In some cases, failed payments may result in an order being cancelled or delayed. If you have any concerns regarding a failed payment, please reach out to us as soon as possible at info@noieria.com.

Refunds & Billing Disputes

For information on how refunds are handled, please refer to our Return & Refund Policy.
In case of a billing dispute or if you believe an error has been made in the transaction process, please contact our customer service team at info@noieria.com immediately. We will review your case and make every effort to resolve the matter promptly.

Subscription or Installment Payments

If you opt for any subscription or installment payment options (if offered), please refer to the specific terms and conditions presented at checkout. These options may be available through Shop Pay Installments or PayPal Pay Later, depending on eligibility and your chosen payment method.

Please note that installment payments are subject to approval by the respective provider (Shopify Payments or PayPal) and may include specific terms regarding interest, repayment schedule, and eligibility criteria.

Contact Information

For any billing inquiries, including questions regarding payments, refunds, or adjustments, please contact our customer support team:

Business Information

  • Company Name: SupportCare

  • Store Name: Noieria

  • KvK-Number: 86770519

  • Branch Number: 000052725464

  • Business Address: Singravenlaan 4, 6825 BH, Arnhem, Netherlands

Customer Service Hours:

  • Monday to Friday: 10 AM – 4:30 PM (GMT+1)

  • Response Time: Please allow up to 12 hours for email replies.